PRIVACY POLICY

Effective Date: May 15^th, 2026

1. Introduction

MAISON DRIÉA (“we,” “our,” “us”) operates an e-commerce platform offering clothing products globally. We are committed to protecting your personal data and complying with applicable data protection laws, including the Digital Personal Data Protection Act 2023 (India), the Information Technology Act 2000, the General Data Protection Regulation (GDPR), UK GDPR, and the California Consumer Privacy Act (CCPA).

2. Information We Collect

Personal Information We may collect:

• Full name and contact details (email and phone number).
• Billing and shipping addresses.
• Customs Identification: Government-issued identification or tax ID numbers, where strictly required by local customs regulations for Delivered Duty Paid (DDP) shipping.

Automatically Collected Data * IP address, browser type, and device information.

• Website usage behaviour and preferences (via cookies, Meta Pixel, and Google Analytics).

3. How We Collect Information

We collect data when you:

• Create an account or engage in guest checkout.
• Place an order or process a return/exchange.
• Subscribe to newsletters or marketing communications.
• Browse our website or interact with our advertisements.

4. How We Use Your Information

We use your data to:

• Process and fulfil orders, including international customs clearance.
• Provide personalized customer support.
• Send transactional updates and marketing materials (where opted-in).
• Improve website performance and user experience.
• Run targeted advertising and retargeting campaigns.

5. Legal Basis for Processing

We process data under:

• Contractual Necessity: To fulfil your order and deliver products.
• Consent: For marketing communications and non-essential cookies.
• Legitimate Interests: To protect our business against fraud and improve our services.

6. Sharing of Information

We share your data with trusted third parties to facilitate our operations:

• Payment Processors: Razorpay and PayPal.
• Shipping & Logistics: DHL, FedEx, and Shiprocket.
• Analytics & Advertising: Google Analytics, Google Ads, and Meta (Facebook/Instagram). We do not sell your personal data to third parties.

7. International Data Transfers

Your data may be transferred and processed outside your country of residence, including to India, the EU, the UK, and the United States. We ensure that all transfers comply with applicable legal frameworks for data protection.

8. Data Retention

We retain personal data only as long as necessary for:

• Order fulfilment and post-purchase support.
• Compliance with legal, tax, and accounting requirements.
• Marketing purposes (until you withdraw your consent).

9. Your Rights

Depending on your location, you have the right to:

• Access, correct, or request the deletion of your data.
• Withdraw consent for data processing at any time.
• Object to or restrict certain types of processing.

Requests can be made to: contact@maisondriea.com. We aim to respond to all verified data requests within 30 days.

10. Cookies and Tracking

We use cookies for website functionality, performance analysis, and personalized advertising. For a detailed breakdown of the cookies we use, please refer to our Cookie Policy.

11. Data Security

We implement industry-standard security measures to protect your data. However, as no system is entirely secure, we cannot guarantee absolute security for data transmitted over the internet.

12. Contact Information

MAISON DRIÉA Ludhiana, Punjab, India

Email: contact@maisondriea.com